Terms and Conditions

Please read these Terms of Service carefully before confirming any booking. By accessing or using any part of our website or booking a Bike Fit with us, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

OVERVIEW

This website is operated by The Bike Fitters Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to The Bike Fitters Ltd (TBF). TBF offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The Bike Fitters Ltd may provide its own staff for the provision of and in connection with the provision of The Bike Fitters Services until such time as any franchise for the facilities hereunder is set up. Thereafter, all duties, rights, and facilities arising under this Terms and Conditions agreement shall devolve to the said Bike Fitters franchisee, all within the territory allocated to the said franchisee. In the event that the franchisee ceases to trade for any reason whatsoever, the rights and facilities arising within this Terms and Conditions statement shall revert to The Bike Fitters Ltd.

ARTICLE 1: DEFINITIONS

“Customer” means any person who uses or wishes to make use of The Bike Fitters Services.
“Service” refers to the bike fitting service, consisting of a static fitting with cleat analysis performed by an accredited TBF Fitter.
“Accredited TBF Fitter” refers to the professional mobile bike fitter who has trained and qualified with The Bike Fitters.

ARTICLE 2: APPLICABILITY

These terms and conditions apply to any offer and any purchase agreement between The Bike Fitters and a Customer to which The Bike Fitters has declared these terms, insofar as these terms have not been expressly and in writing rejected by the parties.
These terms and conditions also apply to agreements with The Bike Fitters for the execution of which The Bike Fitters must involve third parties.

ARTICLE 3: OFFERS/PRICES

All offers, deals, etc., from The Bike Fitters are inclusive of VAT unless otherwise stated.
All The Bike Fitters offers have a validity of two (2) weeks unless otherwise stated. An offer will expire if the service to which the offer relates becomes unavailable.
A Customer’s offer is deemed to have been made when the customer has specified exactly which product and/or service they wish to receive and/or the Customer has made an appointment with The Bike Fitters and the accredited TBF Fitter has confirmed this appointment.
An agreement is established when a booking confirmation is sent to the Customer by email.
The Customer and The Bike Fitters expressly agree that by the use of electronic forms of communication, a valid contract is established as soon as the conditions of these Terms have been met.
The Customer shall pay the full price in advance for a booking confirmation to be received. Apparent errors in pricing, such as obvious inaccuracies, may also be corrected by The Bike Fitters after the agreement has been established.
Additional costs will be incurred during the bike fitting process should additional supplies be required. This will be discussed between the accredited TBF Fitter and the Customer and must be agreed upon by the Customer prior to any additional parts being fitted or supplied. Full payment for these additional costs will be required before fitting or supply. Payments shall be made only by electronic transfer via the Bike Fitter’s handheld device connected to the Bike Fitters bespoke Software System. No other forms of payment, especially cash, will be accepted.
All offers on The Bike Fitters website are non-binding even if they contain a term of acceptance. Offers and Services can be changed and/or withdrawn without prior notice and do not apply to bike fits already purchased. The Bike Fitters reserves the right to introduce offers and price changes without prior notice. The price of the service shall be the price set at the time The Bike Fitters accepts your booking.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer.

ARTICLE 4: APPOINTMENTS

An appointment is confirmed once payment has been made by the Customer for the service(s) they are booking.
Appointments made with The Bike Fitters are always subject to change and may be amended by the accredited TBF Fitter up to twenty-four (24) hours before the appointment.
If The Bike Fitters require data from the Customer for the performance of the agreement, the execution period will not apply until the Customer has provided the necessary information completely and correctly.
The accredited TBF Fitter reserves time for the Customer to guarantee good service. Therefore, it is important that the Customer notifies the accredited TBF fitter if they are unable to attend an appointment at least 24 hours in advance. This should be communicated via email to the local franchise office or by calling the phone number provided during the booking process.
If the Customer is not available for the confirmed appointment and does not give 24 hours’ notice to reschedule, the customer shall not be entitled to any refund. In the event of extenuating circumstances, The Bike Fitters may apply a compensatory discount at its own discretion, for any future booking.
If you need to cancel your appointment, please do so at least 24 hours in advance. Cancellations made within 24 hours of the scheduled appointment will incur a cancellation fee of a minimum £50
You may reschedule your appointment at no additional cost if done at least 24 hours before your scheduled time. Rescheduling within 24 hours will be subject to the same cancellation fee as stated in Point 6 above..

ARTICLE 5: TERMINATION

The Bike Fitters can immediately demand payment from the Customer if:

We have reason to believe that the Customer will not meet their obligations.
We have asked the Customer to provide some form of payment security, and they have not provided it or it is insufficient.

In these situations, The Bike Fitters can stop providing services or end the agreement, while still retaining the right to claim any damages.

ARTICLE 6 : SECURE PARKING

To ensure the safety and efficiency of our services, secure parking must be provided by the customer as follows:

Residential Properties: Our bike fitters must be able to park their vehicle on a secure driveway or a similarly secure location within close proximity to your address.
High-Rise or Apartment Buildings: If you live in a high-rise or apartment building, you must provide secure parking such as an underground parking facility.

Parking in public car parks, especially if there is a significant distance to your property, is not acceptable. This is due to the extensive amount of equipment that our bike fitters carry, which may require multiple trips to and from the vehicle.
Any parking charges incurred during the provision of our services are the responsibility of the customer.
If secure parking is not provided or if our bike fitter has to park at a distance where the vehicle cannot be easily monitored, the bike fitting service cannot proceed. In such cases, the following applies:

Full payment for the scheduled service will still be required.
No refunds will be provided for cancellations due to inadequate parking arrangements.

ARTICLE 7: LIABILITY

The customer is responsible for ensuring that their bike is in good working condition before the fitting appointment.
Our service is limited to the adjustments and recommendations made by our bike fitter. We are not responsible for any issues arising from subsequent adjustments made by the customer or third parties.
The Customer shall be responsible for the suitability and safety of the Customer’s premises.
The Service is purely advisory. No rights can be derived from the results of the Service. For medical conditions and the like, the Customer must contact a doctor. The Bike Fitters will not accept any liability for any medical consequences.
Customers should ensure they are physically capable of participating in a bike fitting session. We are not liable for any injury sustained during or after the fitting, be that from a new or a pre-existing health condition.
The Service is carried out entirely at the sole discretion of the Customer. The Bike Fitters is not liable for any kind of damage incurred by the Customer or Customer’s bicycle during the performance of the Service or as a result of the Service.
The Bike Fitters may display links to other websites that may be interesting or informative to the visitor. Such links are purely informative, and The Bike Fitters is not responsible for the content of the websites referred to or their use.

ARTICLE 8: FORCE MAJEURE

Force majeure refers to events beyond our control that prevent us from fulfilling our obligations. This includes things like natural disasters, strikes, supply shortages, transport issues, or any other unforeseeable events that disrupt our services.
If a force majeure event occurs, The Bike Fitters will not be held responsible for any delay or failure to provide the service. Our obligations will be put on hold during the force majeure event.
If the force majeure event lasts longer than six months, both The Bike Fitters and the Customer have the right to terminate the agreement without any liability for damages.
If we have already completed part of the service or can only partially fulfil our obligations due to a force majeure event, we are entitled to keep the payment for the completed part. We will discuss with the Customer how to handle the remaining service.

ARTICLE 9: WARRANTIES

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by the Customer will meet their expectations, nor that any errors in the Service will be corrected.
If you are not satisfied with your bike fit, please contact us within one week of the initial setup. Our bike fitter will revisit you to recheck the bike setup at no extra charge.
If you have made any adjustments to the bike setup after the initial fitting, the bike fitter will charge for any subsequent visits to address these changes, as they constitute a new setup.

ARTICLE 10: PAYMENT

Full Payment must be made in advance unless otherwise agreed with The Bike Fitters.
Payment must be made without discount or settlement.
Payments made by the Customer are always attributed primarily to all current interest and costs due and, secondly, to receivables that are the longest available even if the Customer states that the payment relates to a later invoice.

ARTICLE 11: COLLECTION OF FEES

If the Customer is in default or fails to fulfil one or more of their obligations, all reasonable costs for obtaining compensation shall be paid by the Customer. The Customer is liable for any collection fees which may be incurred.
In the event of legal proceedings, the Customer shall be liable for all costs incurred by The Bike Fitters in conducting these proceedings if and in so far as the Customer is liable.

ARTICLE 12: SAFETY AND CONDUCT

The safety of our Bike Fitters is of the utmost importance. You agree to ensure a safe work environment during our visits to your home. This includes:

Threatening or Abusive Behavior – You and any household members will refrain from threatening, intimidating, or abusive behaviour towards our employees. Our Bike Fitters have the right to terminate the service immediately and leave the premises, if they feel unsafe or uncomfortable at any time.
Dangerous Animals – You will secure any dogs or other pets that may pose a danger to our Bike Fitters prior to their arrival. Our Bike Fitters are not responsible for interacting with or restraining dangerous animals.
Hazardous Conditions – You will inform us of any known hazards, safety concerns, or accessibility issues in your home that could put our Bike Fitters at risk. We reserve the right to decline service if we believe the environment poses a significant danger.
If our Bike Fitter ever feels threatened or unsafe due to your conduct or the conditions in your home, they are authorised to immediately cease the service and leave the premises. In such cases, you will still be responsible for the full cost of the scheduled service. Repeat incidents may result in the need to remove you from our database and refuse any further request for our services.

The safety and wellbeing of our Bike Fitters is non-negotiable. We appreciate your cooperation in maintaining a respectful and secure environment during our visits.

ARTICLE 13: COMPLAINT PROCEDURE

If you are not satisfied with any aspect of our products or services, please let us know as soon as possible. You can submit a complaint through the following channels:
Email – You can send an email detailing your complaint to our customer service team at hello@thebikefitters.com. Your complaint will then be passed to the appropriate person who will respond directly to you.
Phone – You can call our customer service hotline at 0800 368 6825 and speak directly with a representative about your complaint.
Once we receive your complaint, we will acknowledge receipt of your complaint within 2 business days and may also provide you with a reference number for your case.
Our customer service team will thoroughly investigate the details of your complaint to understand the issue and determine the appropriate resolution.
Within 7 business days, we will contact you with a proposed resolution to your complaint. This may include a refund, replacement (if parts are involved), repair, or other remedy.
We will follow up with you to ensure that the proposed resolution is satisfactory. If you are not satisfied, we will work with you to find an acceptable solution. Our goal is to resolve all complaints to the customer’s satisfaction. We appreciate your feedback, as it helps us improve our products and services for all of our valued customers.

ARTICLE 14: PRIVACY

The Customer is responsible for the accuracy and completeness of the personal data required for the use of the Service. The Customer is also obliged to treat their personal data confidentially and not make it available to unauthorised third parties. The Bike Fitters Ltd attach great importance to the security of its users’ personal data. All personal data sent by a user (title, name, address, email address, telephone number, locations) is retrieved, stored, and processed in accordance with specific country-specific legislation. The Bike Fitters collects, preserves, and processes personal data only as required for the proper execution of the Service.
By using the Service, the Customer agrees to collect, store, and process their personal data via The Bike Fitters bespoke Software System. The Customer may revoke or object to this use at hello@thebikefitters.com at any time in writing. The Customer must give permission for using their location data.
The Customer agrees that the usage data is permitted for the use of The Bike Fitters for the purpose of advertising, market research, or appropriate configuration of telemedia for the generation of user profiles in an anonymous manner. This appropriation of usage data can be objected to anytime. Under no circumstances will user profiles be consistent with respective or current data.
The Customer agrees to the issuance of their data for the purpose of conducting an agreement or for the execution of legal claims with regard to their respective contractual partner. Data may only be made available to other parties in a legal environment.
Changes to the ownership structure or organisational structure of The Bike Fitters do not affect the processing and use of its data. A written revocation of this approval is possible at any time. To the extent that further information needs to be requested for the permission to be viewed, invoked, or the use of the usage data to be recalled, please contact our website: www.thebikefitters.com.

Our full Privacy Policy can be found here: https://www.thebikefitters.com/privacy-policy/

ARTICLE 14A: MARKETING COMMUNICATIONS

By agreeing to these Terms & Conditions, the Customer consents to receiving marketing communications from The Bike Fitters Ltd and/or their local franchisee. These communications may include newsletters, special offers, promotions, and updates about our services. Customers may withdraw their consent at any time by clicking the unsubscribe link in our emails or by contacting us at hello@thebikefitters.com